Frequently Asked Questions
Everything you need to know about your audio journey with Bondi Records.
How do you ensure vinyl records are not damaged during shipping?
We use custom-engineered, reinforced cardboard mailers and bubble wrap to ensure your records arrive in pristine condition, protected against impacts and temperature shifts.
What is your return policy for open hardware and turntables?
We offer a 30-day return policy. While sealed media must remain unopened, hardware can be returned if it is in its original packaging with all included accessories and shows no signs of wear.
Do you offer international shipping for high-end audio equipment?
Yes, Bondi Records ships worldwide. International orders are tracked and insured, though please note that customers are responsible for any local customs duties or import taxes.
Are your refurbished turntables covered by a warranty?
Absolutely. Every refurbished unit undergoes a rigorous 20-point inspection and comes with a 12-month limited warranty covering parts and labor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How can I track the status of my order?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to our carrier's real-time tracking portal.